Refund
Policy
Last Updated: [03 July 2025]
This Refund Policy outlines the terms and conditions for refunds for products and services purchased from Nelabs ("we," "us," or "our") through our website (the "Site"). By purchasing our services, you agree to the terms of this Refund Policy.
1. Overview
Nelabs offers a range of customer support solutions, including a one-time fee service package with optional add-ons and annual subscription renewals. We strive to ensure your complete satisfaction. However, if you are dissatisfied with our services, please review the following guidelines regarding refunds.
2. One-Time Fee Purchases
2.1 Non-Refundable Nature
-
The one-time fee (e.g., INR 21,999 for the initial deployment and integration) is non-refundable once the service has been deployed and your account is activated.
-
This fee covers the full deployment, customization, and integration of the service as specified during the purchase.
2.2 Exceptions
-
In cases of demonstrable error in billing or failure to deliver the agreed-upon services as per our service-level commitment, please contact our support team. Refunds in such cases will be evaluated on a case-by-case basis and may be granted at our sole discretion.
3. Annual Subscription Renewals
3.1 Cancellation Prior to Renewal
-
Annual subscription fees (e.g., INR 3,999 per year) will be charged on a recurring basis.
-
You may cancel your subscription at any time before the next renewal date to avoid further charges.
-
Cancellations must be submitted through your account settings or by contacting our customer support team.
3.2 Refunds for Subscription Fees
-
Subscription fees are non-refundable once the renewal period has commenced.
-
If you cancel your subscription after renewal, you will not receive a prorated refund for the remainder of the subscription period.
4. Refund Process
4.1 Requesting a Refund
-
To request a refund or report an issue with your service, please contact our customer support team at [email protected] within 14 days of the service activation or billing date.
-
Provide your account details, proof of purchase, and a description of the issue.
4.2 Evaluation and Resolution
-
Once a refund request is received, we will review the details and determine if you qualify for a refund under this policy.
-
We will notify you of our decision via email within 14 business days.
-
Approved refunds will be processed using the same payment method used during the purchase.
5. Modifications to This Refund Policy
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.
6. Contact Us
If you have any questions or require further assistance regarding refunds, please contact us at:
-
Email: support@nelabs.io
-
Address: B-207-09, Pushp Business Complex, Vastral, Ahmedabad - 382418, Gujarat, India